Choosing a classic Volkswagen specialist to look after your pride and joy can be both a minefield and a daunting prospect. In an unregulated industry where horror stories are rife, one of the biggest concerns many classic Volkswagen owners have when seeking out a specialist is knowing who to trust.
Here at Retro Custom we recognise this issue which is why we are fully accredited members of the Retail Motor Industry and their Independent Garage Association's Trading Standards approved Trust My Garage scheme.
We have been fully vetted and our methods and working standards and practices have been fully audited by the Retail Motor Industry Federation and we are proud to be one of only two Classic Volkswagen specialists in the United Kingdom who have managed to achieve full accreditation from the RMI and Trust My Garage.
Trust My Garage is the Independent Garage Association's nationally recognised customer assurance scheme. It is a consumer code which acts as a badge of quality for the independent garage sector and is a recognised brand which customers know they can trust. All members are audited to ensure the highest standards of service and working practices to give you peace of mind that your vehicle will be in good hands and the work undertaken will be to the highest standard.
By taking your vehicle to a Trust My Garage approved member you can rest assured that the member will be offering you the best service possible as all TMG members are required to follow the TMG customer charter.
Here at Retro Custom, customer service is important to us and we always strive to offer you the best service possible. As a member of the Trust My Garage scheme you can rest assured that not only will you always receive the best service possible, but if our standards ever fall short of your expectations, you have an independent third party on hand to help resolve any issues.
When you bring your vehicle to us for the first time you will be given a Trust My Garage leaflet explaining our obligations and the advantages of dealing with a Trust My Garage member,
As TMG members, we are required to comply with their code of practice for service and repair which you can read in full here.
If you would like more information or to find out more about the Trust My Garage scheme, you can visit their website: https://www.trustmygarage.co.uk.